Challenge: Low customer trust and satisfaction.
Solution: Analysis, customer journey mapping, new service concept, and organization development from a customer perspective.
Result: Higher satisfaction, clearer roles, and a stronger internal culture.

Challenge: Deliver a seamless service experience one year before opening.
Solution: Developed and implemented FM services: food, beverages, logistics, security, VIP experience.
Result: Full service operation running during 50+ events—sports, concerts, ice shows, and more.

Challenge: In need of a service concept and high-quality operations.
Result: Developed a lean and profitable service organization handling over 350 events and conferences per year.

Solution: Customer Journey Mapping, workshops, and service training.
Result: Increased satisfaction among staff and customers.

Client: Elderly care provider
Status: Ongoing strategic development in business innovation, guest focus, service culture, and value-driven leadership.